Refund policy

At Florève Maison De Joaillerie, we believe your jewelry should bring joy, positivity, and a touch of floral elegance to your life. We take immense pride in our craftsmanship, but we understand that sometimes a piece might not be the perfect fit for your soul.

If you are not entirely satisfied with your purchase, we are here to help. Please review our comprehensive Return and Refund Policy below.

1. Return Window

You have 14 calendar days from the date your package is delivered to request a return. Requests made after this 14-day window will unfortunately not be accepted.

2. Return Eligibility & Exclusions

To be eligible for a return, your item must be in its original, unworn, and pristine condition. It must be returned with all original packaging, tags, anti-tamper seals, and accompanying documentation (such as certificates of authenticity).

Non-Returnable Items:

  • Custom and Bespoke Jewelry: Any personalized, custom-engraved, or made-to-order pieces are final sale and cannot be returned.

  • Pierced Earrings: For strict hygiene and safety reasons, earrings can only be returned if they remain completely unopened in their original sealed packaging.

  • Sale Items: Items purchased during clearance sales or promotional events may be marked as final sale.

3. How to Request a Return

Please do not send items back to us without prior authorization. To initiate a return:

  1. Navigate to our Contact page and send us a message containing your order number, the item(s) you wish to return, and the reason for the return.

  2. Our dedicated support team will review your request within 1–2 business days.

  3. Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions on where to send your package.

4. Return Shipping

Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges paid at checkout are strictly non-refundable.

Recommendation: Because fine jewelry is highly valuable, we strongly advise using a trackable shipping service and purchasing shipping insurance. Florève cannot accept responsibility for return packages that are lost or damaged in transit.

5. Refund Processing

Once your return is received at our facility, our quality assurance team will carefully inspect the item to ensure it meets our return eligibility criteria.

  • Inspection Time: Please allow 5 to 7 business days from the date we receive your return for the inspection to be completed.

  • Approval & Issuance: If your return is approved, a refund will automatically be initiated to your original method of payment.

  • Posting Time: Please note that it can take an additional 3 to 10 business days for your bank or credit card company to process and post the refund to your account.

6. Damaged, Defective, or Incorrect Items

We inspect every piece meticulously before it leaves our maison. However, if your order arrives damaged, defective, or contains the wrong item, please contact us via our Contact page within 48 hours of delivery.

Please include your order number and clear photographs of the damaged jewelry, the outer packaging, and the shipping label. We will prioritize your claim and arrange for a replacement or a full refund, including return shipping costs.

7. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a piece for a different style, size, or color, we recommend returning your original item for a refund and placing a new order for the desired piece.

Need further assistance? Our customer care team is here to ensure your Florève experience is nothing short of beautiful. Please reach out through our Contact page with any questions or concerns.