We want you to know what to expect if something isn’t right with your order. Please review the details below before requesting a return.
Return eligibility
To be eligible for a return, items must be unused, unworn, and in the exact condition in which you received them, complete with all original packaging, tags, anti-tamper seals, and documentation (such as certificates of authenticity).
Please note: Personalized, custom-engraved, and bespoke items are non-returnable. For hygiene and safety reasons, pierced earrings can only be returned if unopened in their original sealed packaging.
Return window
You may request a return within 14 calendar days from the date your package is delivered.
How to request a return
To initiate a return, contact us through our Contact page with your order number, item details, and the reason for your return. Once your request is reviewed and approved, our support team will provide you with a return authorization and step-by-step instructions on where and how to send your package.
Please do not send items back to us without receiving prior approval, as unapproved returns cannot be accepted.
Return shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. Original shipping charges paid at checkout are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot issue refunds for items damaged or lost in transit back to us.
Damaged or incorrect items
Please inspect your order immediately upon arrival. If an item is damaged, defective, or incorrect, contact us via our Contact page within 48 hours of delivery. Please include your order number along with clear photos showing the damaged product, outer packaging, and shipping label so we can resolve the issue swiftly.